COMMON QUESTIONS

Clear answers before you travel

Useful details about coverage, luggage, flight delays and booking times — so you can make plans with confidence.

What students ask us most

If your journey is a little different, send us the details and we will confirm what is possible.

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Passengers with luggage in the Heathrow Terminal 5 arrivals hall
Heathrow Terminal 5 — Arrivals

We cover major airports serving London, Manchester and other cities across the UK. If your airport or destination is not listed, send us your journey details and we will confirm availability.

Yes. We match the vehicle to the number of passengers and the amount and size of your luggage. Please share your luggage details when booking so we can arrange the most suitable vehicle.

Please provide your flight number when booking. If your flight is delayed, we will coordinate an updated pick-up time with the transport operator according to the actual arrival time and confirm any changes with you.

We recommend booking 3–4 days in advance so we have enough time to arrange the right vehicle and confirm your journey. Earlier booking is advised during busy university arrival periods.

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